Delivery Information - HouseGuru

Delivery Information

House Guru Shipping & Delivery info

After you have successfully placed your order,

Our Customer Service team will conduct a verification process and update you as soon as possible by email and SMS. After successful verification, you can expect to receive your order within the following time frame:
In Metro areas: 3 - 5 working days
In Non-Metro areas: 5 - 10 working days

Free Shipping & Delivery

Depending on the seller, free shipping may be available for selected products and will be clearly indicated, as well as delivery to East Malaysia and West Malaysia will be different depand on the seller.

Delivery period

Delivery times vary according to the courier company selected by the Seller. However, typical delivery time is between 3 to 5 working days after shipment has been made. Kindly take note that delivery will take slightly longer if there's public holiday and depending on the coverage area.

Check on shipping detail

You may check your order detail on buyer dashboard, buyer is aslways welcome to contact seller enquiry about shipping detail

Multiple order from diffrence seller

Shipment cannot be combined if you buy from different stores.
Every stores have their own shipping policy and terms.
Hence, the orders will be split and shipping fee will be calculated separately for every store.

Schedule delivery arrangement

We regret to inform you that we are unable to accommodate scheduling of deliveries. However, you may coordinate with seller to schedule according to your preference.

Urgently delivery

Unfortunately we are unable to speed up the delivery, The delivery time for your order depends on the seller(s) you have ordered from. Once the item is shipped you recieve a shipment notification. In the event if you really needed the goods urgently, you may print the discount voucher and purchase the good offline via the seller store.

Can I cancel my order after the product has been shipped?

Unfortunately we are unable to accomodate to your request for cancellation once the item has been shipped. In case your ordered item is from a Local seller you have an option of rejecting it upon delivery. Under the circumstances whereby item has shipped to your designated address, kindly decline delivery.

Can the seller deliver goods to my office?

Seller will deliver your order following the address you provide during checkout, whether it is your house address or office address.


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